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The Floor Supervisor is responsible for overseeing the day-to-day activities on the sales floor, ensuring excellent customer service, proper merchandise display, staff supervision, stock availability, and compliance with company policies. The role ensures smooth store operations and achievement of sales and customer satisfaction targets.

Key Responsibilities

Operations Management

Supervise daily sales floor activities and ensure smooth store operations.

Monitor product availability and coordinate replenishment of shelves.

Ensure proper merchandising, pricing, and promotional displays.

Maintain cleanliness, organization, and safety standards throughout the store.

Conduct regular floor inspections and address operational issues promptly.

Staff Supervision

Supervise and support sales associates, cashiers, and floor staff.

Assign daily tasks and monitor employee performance.

Provide on-the-job coaching and training to team members.

Ensure staff adherence to company policies, procedures, and dress code.

Assist in preparing employee schedules and managing attendance.

Customer Service

Ensure customers receive excellent service and assistance.

Resolve customer complaints and escalate issues when necessary.

Monitor customer satisfaction and implement service improvements.

Support staff in handling difficult customer situations.

Inventory Control

Monitor stock levels and coordinate with inventory and warehouse teams.

Assist in stock counts, cycle counts, and inventory audits.

Report damaged, expired, or missing products.

Ensure accurate product labeling and pricing.

Health, Safety & Compliance

Ensure compliance with health and safety regulations.

Identify and report potential safety hazards.

Support loss prevention and shrinkage control initiatives.

Maintain compliance with company policies and operational standards.

Reporting

Prepare daily operational reports.

Monitor sales performance and report findings to management.

Report staffing, inventory, and customer service issues.

Qualifications

Bachelor's Degree or Diploma in Business Administration, Management, Marketing, or related field.

Minimum 2–4 years of retail, supermarket, or hypermarket experience.

At least 1 year of supervisory experience preferred.

Skills and Competencies

Strong leadership and team management skills.

Excellent customer service and communication skills.

Good organizational and problem-solving abilities.

Basic knowledge of inventory management and merchandising.

Ability to work under pressure and manage multiple tasks.

Proficiency in Microsoft Office applications.

Key Performance Indicators (KPIs)

Sales floor productivity.

Customer satisfaction level.

Product availability rate.

Staff attendance and performance.

Inventory accuracy.

Store cleanliness and compliance scores.

Reduction in stock loss and shrinka

Please Apply With this Email only

emawashr@gmail.com

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Floor supervisor

Retail & Office Support

Skills And Expertise

Mexico, Around Federal Police HQ

EMAWA SHOPPING PLC