{"jobs_by_pk":{"id":"f68187b4-9cdc-490b-82e5-611a19e1cea9","title":"Call Center Operator/ የጥሪ መዐከል ሰራተኛ","job_type":"FULL_TIME","job_site":"ONSITE","created_at":"2026-10-14T06:21:32.063226+00:00","location":"kasanchis","sectors":[{"sector_id":"56659c40-403f-4d23-9d4a-f6ea3c434444","sector":{"name":"Transportation & Delivery","__typename":"sectors"},"__typename":"job_sectors"}],"description":"

Role Overview

We are looking for a high-energy Call Center Operator to handle both inbound customer support and outbound cold calling. You will answer customer inquiries, resolve service issues, and proactively pitch our services to prospective leads.

Key Responsibilities

Inbound Support: Answer calls/messages, resolve inquiries regarding products/billing, log interactions in CRM, and ensure high customer satisfaction.
Outbound Sales: Perform cold calls to prospective clients, qualify leads, handle objections, and convert prospects or schedule follow-ups.
Operations: Work assigned shift schedules reliably and track daily performance metrics (calls, conversions, resolution rates).

Requirements

Experience: Prior experience in customer support, cold calling, or sales is strongly preferred.
Skills: Excellent verbal communication, active listening, and strong objection-handling skills.
Tech: Basic computer skills and familiarity with CRM / call center software.
Availability: Must be willing to work rotating shifts (days, evenings, weekends).

What We Offer

Competitive base salary + performance bonuses/commissions.
Training and career development opportunities.

","vacancy_count":null,"city":{"id":"7aab1e97-1c1a-4be9-854c-36ef9f39c47c","name":"Addis Ababa","en":"Addis Ababa","country":{"name":"ETHIOPIA","id":"1920aad3-412b-4478-9e0b-d0fb74e5dd22","en":"Ethiopia","__typename":"countries"},"__typename":"cities"},"platform":{"name":"BOT","id":"4936d23c-a69f-4830-ba88-8377402c97e4","__typename":"platforms"},"skill_requirements":[{"skill":{"name":"Cold Calling","__typename":"skills"},"__typename":"job_skill_requirements"},{"skill":{"name":"Call Centre Operations","__typename":"skills"},"__typename":"job_skill_requirements"},{"skill":{"name":"Communication","__typename":"skills"},"__typename":"job_skill_requirements"},{"skill":{"name":"Customer Service","__typename":"skills"},"__typename":"job_skill_requirements"}],"deadline":"2026-10-28T23:59:59+00:00","gender_preference":"both","compensation_amount_cents":null,"education_level":null,"experience_level":"INTERMEDIATE","compensation_type":"MONTHLY","compensation_currency":null,"__typename":"jobs","refreshed_at":null,"published_at":"2026-10-14T06:21:32+00:00","entity":{"id":"36669e57-bd23-4e99-b393-ab7c67a0f0ce","name":"MEREQTECH IT SOLUTION P L C","type":"company","is_banned":false,"jobs_aggregate":{"aggregate":{"count":7,"__typename":"jobs_aggregate_fields"},"__typename":"jobs_aggregate"},"__typename":"entities"}},"platforms":[{"id":"9d325ee7-630f-44db-8f6c-d02b30947781","name":"WEB_APP","__typename":"platforms"}]}

Call Center Operator/ የጥሪ መዐከል ሰራተኛ

Transportation & Delivery

Skills and Expertise

kasanchis

MEREQTECH IT SOLUTION P L C