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Key Responsibilities

• Welcome customers warmly and maintain a professional, positive approach.

• Deliver attentive and efficient service to create a positive guest experience.

• Assist customers with menu options, product recommendations, and queries.

• Take and process orders accurately, handle billing, and ensure timely service.

• Prepare beverages as per company recipes and standards.

• Maintain cleanliness, hygiene, food safety, and presentation standards across the outlet.

• Handle customer concerns courteously and escalate unresolved issues to the supervisor or manager.

• Support daily café and retail operations in accordance with company SOPs.

• Coordinate with colleagues to ensure smooth outlet operations during peak periods.

• Maintain product displays and support stock replenishment and inventory checks as required.

• Contribute to individual and team sales targets through product knowledge, upselling, and customer engagement.

Minimum Requirement

• Freshers and candidates with up to 5 years of relevant experience are welcome to apply.

• Hotel Management or Hospitality experience is preferred; candidates with relevant customer service experience may also apply.

Education

• Level 4 A diploma in Hotel Management, Hospitality, Food Production, or a related field is preferred.

• Graduates from any discipline with suitable customer service skills may also apply.

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F&B Executive/Barista

Food & Beverage Preparation & Service

Skills and Expertise

Bole International Airport

B D A BUSINESS AND AGRICULTURAL DEVELOPMENT PLC