{"jobs_by_pk":{"id":"c03f4076-b119-41da-b7c4-67b550c3c41b","title":"Booking Agent","job_type":"FULL_TIME","job_site":"ONSITE","created_at":"2026-09-09T13:34:55.584736+00:00","location":"Megenagna, Sileshi Sihin Business Centre","sectors":[{"sector_id":"5fd6204a-49e0-45a6-84b8-670e5f19efc5","sector":{"name":"Software Design & Development","__typename":"sectors"},"__typename":"job_sectors"}],"description":"

Job Opening: Booking Agent

Location: Addis Ababa, Ethiopia

Employment Type: Full-Time

Department: Operations / Reservations

Role Overview

We are seeking a detail-oriented Booking Agent to manage flight reservations and ticketing for diverse client segments, including walk-in customers, labor travel clients, non-IATA agents, and corporate accounts. The role involves coordinating with airlines for accurate bookings, fare verification, schedule confirmations, and resolving client queries.

Key Responsibilities

Handle flight reservations, ticket issuance, reissues, refunds, and voids for walk-in, labor, corporate, and non-IATA clients
Communicate with airlines to confirm schedules, fares, and ticketing rules
Maintain accurate booking logs and update client information in CRM systems
Assist clients with travel documentation, itinerary details, and special requests
Coordinate with internal teams to ensure smooth operations and client satisfaction

Requirements

Diploma or Bachelor’s degree in Tourism, Business, or related field
Knowledge of GDS (Galileo, Amadeus, Sabre) and airline ticketing preferred
Strong attention to detail and accuracy in booking and documentation
Excellent communication and customer service skills
Ability to manage multiple clients and tasks in a fast-paced environment

","vacancy_count":2,"city":{"id":"7aab1e97-1c1a-4be9-854c-36ef9f39c47c","name":"Addis Ababa","en":"Addis Ababa","country":{"name":"ETHIOPIA","id":"1920aad3-412b-4478-9e0b-d0fb74e5dd22","en":"Ethiopia","__typename":"countries"},"__typename":"cities"},"platform":{"name":"WEB_APP","id":"9d325ee7-630f-44db-8f6c-d02b30947781","__typename":"platforms"},"skill_requirements":[{"skill":{"name":"Customer service skills","__typename":"skills"},"__typename":"job_skill_requirements"},{"skill":{"name":"Communication","__typename":"skills"},"__typename":"job_skill_requirements"}],"deadline":"2026-09-23T23:59:59+00:00","gender_preference":"female","compensation_amount_cents":null,"education_level":null,"experience_level":"JUNIOR","compensation_type":"MONTHLY","compensation_currency":null,"__typename":"jobs","refreshed_at":null,"published_at":"2026-09-09T13:34:55+00:00","entity":{"id":"6406c1f4-a293-405c-ae19-e2c7fc68517f","name":"AddisFly","type":"company","is_banned":false,"jobs_aggregate":{"aggregate":{"count":49,"__typename":"jobs_aggregate_fields"},"__typename":"jobs_aggregate"},"__typename":"entities"}},"platforms":[{"id":"9d325ee7-630f-44db-8f6c-d02b30947781","name":"WEB_APP","__typename":"platforms"}]}

Booking Agent

Software Design & Development

Skills And Expertise

Megenagna, Sileshi Sihin Business Centre

AddisFly