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Customer Service Representative

Position: Customer Service Representative

Working Hours: 8:00 AM – 2:30 PM (Ethiopian Time)

Working Days: 6 days per week

Location: [Add Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for communicating with customers, understanding their needs, providing accurate information about our products and services, and ensuring a positive customer experience.

Key Responsibilities

Respond to customer inquiries through phone, social media, messaging platforms, and in person.

Understand customer needs and recommend suitable products or services.

Follow up with customers regarding inquiries, quotations, and orders.

Maintain professional and friendly communication with customers.

Receive and record customer orders and requests accurately.

Coordinate with the sales and production teams to ensure customer requests are handled properly.

Handle customer complaints and provide appropriate solutions.

Maintain accurate customer information and follow-up records.

Help build strong and long-term relationships with customers.

Perform other customer service-related duties as assigned.

Requirements

Excellent communication and interpersonal skills.

Good customer-handling and problem-solving skills.

Professional, polite, and positive attitude.

Ability to work under pressure and manage multiple customers.

Good computer and social media skills.

Ability to communicate clearly in Amharic and English.

Previous experience in customer service, sales, or a related position is an advantage.

Working Schedule

6 days per week

8:00 AM – 2:30 PM Ethiopian Time

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Customer service

Customer Service & Support

Skills and Expertise

Lebu, Muzika Sefer

Private Client