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About Milo

Milo Aesthetics and Dermatology Specialized Clinics is committed to providing high-quality dermatology, aesthetic, and wellness services through exceptional patient care and outstanding customer service. We are looking for a professional, organized, and customer-focused Call Center & Reception Officer to join our growing team.

Key Responsibilities

Welcome and assist patients in a professional and friendly manner.
Answer incoming phone calls promptly and respond to inquiries about clinic services, appointments, and pricing.
Schedule, confirm, reschedule, and cancel patient appointments using the clinic management system.
Register new patients and accurately update patient records.
Manage the reception desk and ensure a smooth patient check-in and check-out process.
Handle WhatsApp, Facebook, Telegram, and other online inquiries professionally.
Coordinate with doctors, nurses, and other departments to ensure efficient patient flow.
Receive payments, issue receipts when required, and direct patients appropriately.
Maintain a clean, organized, and welcoming reception area.
Resolve patient concerns professionally and escalate complex issues when necessary.
Follow clinic policies regarding confidentiality, customer service, and patient privacy.

Required Qualifications

Bachelor's Degree or Diploma in Business Administration, Marketing, Customer Service, Health Administration, or a related field.
Minimum of 3 years of experience in reception, customer service, call center, or front office operations.
Previous experience in a hospital, clinic, or healthcare facility is highly preferred.
Excellent communication skills in Amharic and English (additional local languages are an advantage).
Strong computer skills, including Microsoft Office and appointment management systems.
Excellent interpersonal and problem-solving skills.
Professional appearance with a positive attitude.
Ability to work under pressure while maintaining excellent customer service.

Preferred Skills

Strong telephone etiquette.
Excellent organizational and multitasking abilities.
Ability to handle patient complaints professionally.
Experience using hospital or clinic management software.
Sales and customer relationship management experience is an advantage.

What We Offer

Competitive salary (Negotiable)
Professional and supportive working environment
Career growth opportunities
Continuous training and development
Opportunity to work in one of Ethiopia's growing dermatol

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Call Center & Reception Officer

Customer Service & Care

Skills And Expertise

SUMMIT FEYEL BET,addis abeba

MELO DERMATOLOGY AND SKINCARE TRANDING PLC