{"jobs_by_pk":{"id":"795f1e6e-2090-47a4-a3a8-e93873fc1f4f","title":"Schedule Strategy Representative","job_type":"CONTRACTUAL","job_site":"REMOTE","created_at":"2026-10-14T19:44:29.511295+00:00","location":"Addis Ababa","sectors":[{"sector_id":"011316a8-0f9c-4782-9369-e57dddd2e30a","sector":{"name":"Customer Service & Support","__typename":"sectors"},"__typename":"job_sectors"}],"description":"

We are looking for a highly organized and detail-oriented Schedule Strategy Representative to support a US-based client in managing appointment scheduling and daily operations.

You will oversee appointment flow, maintain accurate calendars, resolve scheduling conflicts, and ensure efficient coverage. You will work closely with operations, confirmation teams, and leadership to keep schedules organized and prevent disruptions.

This role is ideal for someone who enjoys problem-solving, working with data, and managing time-sensitive tasks in a fast-paced environment.

Key Responsibilities

Scheduling & Operations

Book, reschedule, and manage appointments accurately.
Monitor appointment flow and ensure proper scheduling and routing.
Identify and resolve scheduling conflicts, coverage gaps, and overlaps.
Balance calendars based on regional coverage and team availability.
Ensure efficient travel times and prevent overbooking or underutilization.

Calendar Management

Maintain accurate and up-to-date appointment calendars.
Ensure appointment details, notes, and time windows are correct.
Remove duplicate or incorrect calendar entries.
Monitor same-day and next-day schedule changes.

Coverage & Coordination

Respond quickly to cancellations and rescheduling requests.
Fill open appointment slots to maintain operational efficiency.
Coordinate with confirmation teams to ensure calendar accuracy.
Escalate urgent scheduling issues when necessary.

CRM, Documentation & Reporting

Update CRM records and scheduling fields consistently.
Document rescheduling reasons and maintain organized logs.
Track cancellations, no-shows, and rescheduling trends.
Prepare daily scheduling updates and weekly performance reports.
Identify recurring patterns and recommend improvements.

Requirements

Previous experience in scheduling, operations coordination, calendar management, or a similar role.
Experience with Salesforce or other CRM and scheduling platforms is preferred.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Strong problem-solving skills and the ability to anticipate scheduling issues.
Good written and verbal English communication skills.
Ability to work independently, manage competing priorities, and meet deadlines.
Comfortable working in a fast-paced, remote environment.

What We Offer

Competitive compensation of up to $600 per month (gross), with opportunities for growth.
Fully remote work opportunity.
Experience working with a US-based client.
Opportunities to develop your scheduling, operations, and CRM management skills.
A structured, collaborative, and performance-focused work environment.

How to Apply

If you are organized, proactive, and skilled at keeping schedules running smoothly, we encourage you to apply.

Submit your application through Afriwork with your updated CV and relevant experience.

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Schedule Strategy Representative

Customer Service & Support

Skills and Expertise

Addis Ababa

Afriwork Recruitment