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JOB DESCRIPTION

Position: Receptionist & Assistant

Role Purpose

To manage front-desk operations, ensure excellent customer experience, and support daily business activities while preparing for technical and managerial growth.

Key Responsibilities

1. Front Desk & Customer Experience

Welcome clients professionally

Manage bookings (phone, walk-in, social media)

Handle payments and issue receipts

Maintain a clean, organized reception area

2. Administrative Support

Record daily sales and appointments

Assist in stock tracking (wax, strips, materials)

Support marketing efforts (posting, responding to inquiries)

3. Operational Support

Prepare treatment rooms before sessions

Assist technicians when needed

Ensure hygiene standards are maintained

4. Sales & Upselling

Recommend services and products

Encourage repeat bookings

Promote packages and offers

5. Learning & Development

Participate in waxing training

Learn customer handling and service delivery

Gradually assist in basic waxing procedures

KPIs (Performance Indicators)

Customer satisfaction level

Booking efficiency

Sales conversion rate

Punctuality and attendance

Learning progress

JOB SPECIFICATION

Minimum Requirements

Education: High school diploma (minimum)

Language: Amharic (required), basic English (preferred)

Experience: 0–2 years (customer service preferred)

Skills & Competencies

1. Core Skills

Strong communication and interpersonal skills

Basic numeracy (handling cash, simple records)

Organizational ability

2. Personal Traits

Clean and presentable appearance

Polite, calm, and professional

High level of discipline and honesty

Willingness to learn and grow

3. Growth Potential (Critical)

This role is not static. The ideal candidate must show:

Interest in beauty/waxing industry

Ability to handle clients confidently

Leadership potential (decision-making, responsibility)

Preferred (Not Mandatory)

Previous salon or hospitality experience

Basic social media handling skills

Interest in sales and customer engagement

Disqualifiers (Strict)

Poor hygiene

Lack of punctuality

Disrespectful communication

Resistance to learning

Strategic Note (For You as Owner)

This role is a pipeline position, not just a receptionist. Hire for:

Character > Skill

Growth mindset > Experience

If you get this hire right, you are effectively building:

A future technician (reduces hiring cost)

A future manager (ensures loyalty and control)

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Reception

Customer Service & Care

Skills And Expertise

Bole Tropical mall

Private Client