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Food & Beverage Manager – Café / Restaurant

Job Title: Food & Beverage Manager

Department: Operations

Reports To: General Manager / Owner

Job Summary

The Food & Beverage Manager is responsible for overseeing the daily operations of the café/restaurant, ensuring excellent customer service, high food quality standards, efficient staff performance, and profitable business operations. The role includes managing employees, controlling costs, maintaining inventory, and ensuring compliance with health and safety regulations.

Key Responsibilities

Operations Management

Oversee daily café/restaurant operations.

Ensure smooth coordination between kitchen and service teams.

Maintain cleanliness, hygiene, and food safety standards.

Monitor service quality and customer satisfaction.

Staff Management

Recruit, train, supervise, and evaluate staff.

Prepare employee schedules and manage attendance.

Conduct team meetings and performance reviews.

Foster a positive and productive work environment.

Customer Service

Ensure guests receive excellent service.

Handle customer complaints and resolve issues promptly.

Monitor customer feedback and implement improvements.

Inventory & Procurement

Manage inventory levels for food, beverages, and supplies.

Place orders and coordinate with suppliers.

Monitor stock usage and minimize waste.

Negotiate with vendors to achieve cost savings.

Financial Management

Monitor sales, costs, and profitabilit and followup VOID sales if any.

Control food cost, beverage cost, and labor cost.

Prepare operational reports and budgets.

Implement measures to improve revenue and reduce unnecessary expenses.

Menu & Product Development

Work with chefs and baristas to develop menus.

Review menu pricing and profitability.

Introduce new products and promotional campaigns.

Qualifications

Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field preferred.

Minimum 3–5 years of experience in restaurant, café, or food service management.

Strong leadership and communication skills.

Knowledge of food safety and hygiene standards.

Experience with inventory management, budgeting, and POS systems.

Working Hours

Full-time position.

Flexible schedule, including weekends, holidays, and peak business periods as required.

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Food and Berveage Manager

Food & Drink Preparation / Service

Skills And Expertise

Bole

Private Client