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Social Media Operations & Customer Service Officer

Location: Addis Ababa, Ethiopia

Employment Type: Full-time

About Us

We are a digital marketing and local commerce company dedicated to helping businesses grow their brands and increase product sales through social media, short-form video content, and digital marketing.

We are looking for a motivated, responsible, and fast-learning team member who is passionate about social media and customer service.

Key Responsibilities

Social Media Operations

* Register, set up, and manage company social media accounts.

* Operate and maintain accounts on TikTok, Facebook, Instagram, Telegram, YouTube, and other major social media platforms.

* Plan, publish, and manage daily content.

* Develop and execute content publishing schedules.

* Respond to comments and direct messages in a timely and professional manner.

* Monitor account performance and prepare basic performance reports.

* Research platform algorithms, trends, and best practices, and apply them to daily operations.

* Work closely with the content team to ensure smooth content publishing and promotion.

Customer Service

* Respond to customer inquiries regarding products and services.

* Follow up on orders, deliveries, and after-sales support.

* Communicate with customers through WhatsApp, Facebook Messenger, and other communication channels.

* Build and maintain excellent customer relationships.

Daily Operations

* Organize customer information, order records, and operational data.

* Assist with daily business operations and project coordination.

* Complete other operational tasks assigned by the company.

Requirements

* Excellent knowledge of TikTok, Facebook, Instagram, Telegram, YouTube, and other major social media platforms.

* Experience in creating, registering, managing, and operating social media accounts.

* Good understanding of social media algorithms, content distribution, and platform operation strategies.

* Strong ability to learn new platforms, tools, and digital marketing trends quickly.

* Proficient in using smartphones and computers.

* Strong communication, organizational, and teamwork skills.

* Responsible, detail-oriented, and able to work independently.

* Fluent in both Amharic and English (spoken and written) is mandatory.

* Previous experience in social media operations, digital marketing, customer service, or sales is an advantage.

What We Offer

* Competitive salary (negotiable based on experience)

* Professional training and career development opportunities

* A dynamic and collaborative working environment

* Opportunities to grow with a fast-developing digital marketing company

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Social Media Operations & Customer Service Officer

Customer Service & Care

Skills And Expertise

Megenagna

Private Client