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1. Customer Service & Communication

Welcoming Professionalism: Ability to greet corporate clients, walk-ins, and partners warmly, establishing a strong first impression for the company.

Strong Verbal & Written Communication: Fluency in Amharic (and professional English proficiency) to handle phone inquiries, respond to client emails, and manage reception correspondence cleanly.

Active Listening: Crucial for accurately understanding client requirements before they are passed on to the design or production teams.

2. Printing Industry Awareness (The X-Factor)

Basic Print Terminology: While they don't need to be graphic designers, knowing the difference between basic materials (e.g., vinyl, sticker paper, flex, canvas) and standard formats (A4, A3, roll-up banners) helps them guide clients smoothly.

Order Intake Accuracy: High attention to detail to correctly log client specifications (quantities, dimensions, material preferences) without making critical errors that could delay production.

Workflow Understanding: Knowing how a project moves from initial inquiry to graphic design, production/printing, and finally to finishing and delivery.

3. Administrative & Technical Skills

Computer Literacy: Mastery of MS Office (Word, Excel) for managing daily logs, guest registries, and basic reports, along with strong email etiquette.

Basic Billing & Cash Handling: Ability to handle initial deposit receipts, issue invoices, or manage petty cash if clients pay at the front desk.

Organization & Multitasking: Managing multi-line phone systems, coordinating incoming and outgoing deliveries, and keeping the reception area pristine simultaneously.

4. Interpersonal & Problem-Solving Skills

Composure Under Pressure: Printing environments often involve tight deadlines and urgent client requests. The receptionist needs to stay calm, polite, and solution-oriented during peak hours.

Team Coordination: Serving as a smooth bridge between the client at the front desk and the internal team (the CEO, graphic designers, and print operators).

Contact us on 0911557443

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Reception

Customer Service & Care

Skills And Expertise

Gofa

Hk café, Bar and restaurant