{"jobs_by_pk":{"id":"313b6f25-4998-4d2f-907a-fae1a008dd5d","title":"Junior Call Service Agent","job_type":"FULL_TIME","job_site":"ONSITE","created_at":"2026-07-14T14:14:58.978974+00:00","location":"Addis Ababa, Ethiopia","sectors":[{"sector_id":"011316a8-0f9c-4782-9369-e57dddd2e30a","sector":{"name":"Customer Service & Care","__typename":"sectors"},"__typename":"job_sectors"}],"description":"

VACANCY ANNOUNCEMENT

Ahununu Trading PLC

Ahununu Trading PLC, a fast-growing logistics company, is looking for qualified and motivated candidates to join our team.

Position: Junior Call Service Agent

Job Summary

We are looking for a motivated and customer-focused Junior Call Service Agent to join our team. The successful candidate will handle customer inquiries, provide accurate information, resolve basic customer issues, and ensure a positive customer experience through professional telephone communication.

Key Responsibilities:

Answer inbound and make outbound customer calls professionally.

Respond to customer inquiries and complaints promptly.

Record customer interactions accurately in the system.

Escalate complex issues to the appropriate department.

Follow up with customers when required.

Maintain confidentiality of customer information.

Achieve call quality and customer satisfaction standards.

Requirements:

Bachelor’s Degree in Business Administration or other related fields.

0–1 years of relevant work experience.

Basic Computer Skill

Strong Communication Skill.

Problem Solving.

Employment Type: Full time

How to Apply:

Interested applicants should send their CV and relevant documents to:

ahununujobs@gmail.com

Application Deadline: July 24, 2026

Contact (HR): 0970005656

Only shortlisted candidates will be contacted.

N.B.: Don’t forget to mention the position you are applying for in the subject line of the email

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Junior Call Service Agent

Customer Service & Care

Skills And Expertise

Addis Ababa, Ethiopia

Ahununu Trading Plc