{"jobs_by_pk":{"id":"26778bf3-c127-4b19-975b-2e418359e33c","title":"Merchant Growth Agent","job_type":"CONTRACTUAL","job_site":"ONSITE","created_at":"2026-06-30T06:22:59.234261+00:00","location":"Bole tropical mall ","sectors":[{"sector_id":"40d0bc3f-425f-4abf-a202-77a5a0f7969c","sector":{"name":"Sales & Promotion","__typename":"sectors"},"__typename":"job_sectors"}],"description":"

About the Role

Tolo Transport is seeking energetic, professional, and results-oriented Merchant Growth Agents to support its Merchant Reactivation and Growth Project.

The role focuses on:

Reactivating inactive merchants
Acquiring new merchants
Building strong merchant relationships
Conducting follow-up activities
Increasing merchant activity and delivery volume

This position combines customer relationship management, telemarketing, merchant onboarding, and business development.

Key Responsibilities

Merchant Reactivation

Contact inactive merchants through phone calls and messaging platforms.
Understand reasons for inactivity.
Present reactivation offers.
Follow up with merchants until activation is achieved.
Build trust and restore merchant confidence in Tolo services.

New Merchant Acquisition

Identify potential merchants from provided contact databases.

Qualify business leads.

Introduce Tolo Transport services.

Support merchants through their first delivery.

Merchant Relationship Management

Maintain positive merchant relationships.
Handle basic concerns and complaints professionally.
Escalate operational issues when necessary.
Monitor merchant activity and engagement.

CRM & Data Management

Update merchant information accurately.
Record all merchant interactions.
Maintain detailed follow-up notes.
Track merchant progress through the sales pipeline.
Ensure CRM data quality and completeness.
Reporting
Submit daily activity reports.
Participate in weekly performance reviews.
Achieve assigned KPIs and targets.
Provide feedback on merchant challenges and opportunities.

Minimum Qualifications

Education

Diploma or Bachelor's Degree in:

Business Administration
Marketing
Management
Economics
Accounting
Information Systems
Communications

Or related fields

Applicants with strong relevant experience may be considered regardless of educational background.

Required Skills

Communication Skills

Must be able to:

Speak clearly and professionally.
Build rapport quickly.
Listen actively.
Handle objections confidently.
Communicate effectively in person and over the phone.

Customer Relationship Skills

Ability to:

Build trust with merchants.
Handle complaints professionally.
Maintain long-term business relationships.

Organizational Skills

Ability to:

Manage multiple follow-ups.
Maintain accurate records.
Work within structured processes.
Meet deadlines and targets.

Technology Skills

Comfortable using:

Smartphones
CRM Systems
WhatsApp Business
Google Sheets
Microsoft Excel
Basic computer applications

Preferred Experience

Experience in any of the following areas is an advantage:

Call Center Operations
Telemarketing
Customer Service
Sales
Merchant Onboarding
Business Development
Ride-Hailing Operations
Delivery Operations
Account Management

Personal Attributes

We are looking for candidates who are:

Persistent
Self-motivated
Professional
Organized
Goal-oriented
Fast learners
Team players
Positive and energetic

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Merchant Growth Agent

Sales & Promotion

Skills And Expertise

Bole tropical mall

TECH CITY PLC