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iSON Xperience`s Ethio-call plc. is interested to hire 25 enthusiastic and customer-focused applicants to handling customer queries and providing resolution of complaints, and requests via phone, or chat in a professional and courteous manner in Addis Ababa.

Job Details

Location: Addis Ababa

Application Deadline: May 26, 2026

Number of Positions: 25

Education: Bachelor’s Degree in any field.

Languages Required: Amharic, Afan Oromo, Af Somali, Tigrigna, Haderign and Afar language speakers

ROLE AND RESPONSIBILITY

· Handling customer queries and providing resolution of complaints, and requests via phone, or chat in a professional and courteous manner,

· Responsible to maintain clear and effective communication with customers,

· Adherence to call center process guidelines - Update customer records accurately on systems and databases including following any procedures end to end,

· Accuracy and integrity of Customer data,

· Ensuring to understand the information provided

· Maintain accurate customer information and data into the system and

· Any other duty assigned by the Team Leader

WORK CONDITIONS:

• Ability to work any shift work environment including odd hours; weekends and public holidays.

• To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements – where applicable May be required to undergo periodic medical examination to assess own suitability for continued employment at the Call Center.

How to Apply:

Submit your application, updated CV and supporting credentials via Google form.

https://docs.google.com/forms/d/e/1FAIpQLSc5D0fE-rM607XJgUGPEQmg_W4V9oXX094YHes4T5wm_6Dv0g/viewform?usp=publish-editor

“Only shortlisted candidates will be contacted”

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Customer Care Executive

Customer Service & Care

Skills And Expertise

Lideta

iSON xperiecnes Ethiocall PLC