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Job Description

Job Title: Sales & Marketing Officer

Industry: Travel & Tourism

We are looking for a motivated and customer-focused Sales & Marketing Officer to join our Travel Agency. The role involves generating sales, promoting travel products, building client relationships, and supporting marketing activities in a fast-paced environment.

Key Responsibilities

Sales Activities
- Sell domestic and international flight tickets.
- Promote and sell travel packages, hotel bookings, tours, and insurance.
- Achieve monthly and quarterly sales targets.
- Respond to client inquiries and prepare price quotations.
- Upsell and cross-sell related travel services.
Marketing & Promotion
- Plan and implement digital marketing campaigns.
- Manage social media platforms and promote travel offers.
- Conduct market research and identify new sales opportunities.
- Prepare promotional materials and travel product descriptions.
- Enhance brand awareness through targeted campaigns.

Customer Service & Relationship Management
- Provide exceptional customer service with professionalism.
- Maintain strong relationships with clients (individual and corporate).
- Handle complaints, feedback, and customer follow-ups.
- Ensure timely communication and support throughout the travel process.

Operational Support
- Coordinate with airlines, hotels, and travel partners.
- Ensure accurate booking, invoicing, and documentation.
- Prepare daily/weekly sales reports and updates.
- Support travel operations team when needed.

Key Competencies & Skills

Strong sales and negotiation skills
Knowledge of travel products, destinations, and industry trends
Excellent communication and customer-service skills
Digital marketing and social media management capability
Ability to use GDS systems (,Galileo, Amadeus) is an advantage
Attention to detail and good time management
Proactive, result-oriented, and able to work under pressure

Qualifications

BA degree in Marketing, Tourism Management, Business Administration, or related field.
At least 1–3 years of experience in sales/marketing; experience in travel industry is highly desirable.
Experience with GDS (Galileo, Amadeus/Sabre) is an added advantage.
Strong computer skills (MS Office, social media tools).

What We Offer

Competitive salary
Professional development and training opportunities
Dynamic and supportive work environment
Opportunities to grow in the travel and tourism sector

Company Overview:

AddisFly is a premier travel agency based in Addis Ababa, Ethiopia, specializing in aviation, flight reservations, ticket bookings, visa services, and comprehensive travel packages. Our mission is to provide seamless travel experiences and exceptional customer service to our clients.

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Sales and Marketing

Software Design & Development

Skills And Expertise

Mgenagna

AddisFly