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JOB VACANCY: Operations Director / General Manager

Company: Online flower & gift delivery platform
Location: Addis Ababa
Employment type: Full-time
Reports to: Founder / CEO

About Us
We are an online marketplace that delivers beautiful flowers, artisan gifts, and personalized experiences across Addis Ababa. We are growing and looking for a strong second-in-command to take over daily operations.

The Role
You will be responsible for turning ideas into action. You will lead, track performance, solve problems, and make sure everyone is accountable. You are the person who keeps the business running smoothly.

Key Responsibilities

Lead weekly team meetings – keep them short, focused, and productive.
Track quarterly priorities (goals) and ensure they are completed on time.
Monitor weekly performance metrics (delivery times, customer satisfaction, sales).
Identify problems quickly and resolve them within 24‑48 hours.
Connect different departments (sales, operations, marketing, finance).
Support the founder by turning strategy into clear action plans.
Hold team members accountable and build a culture of execution.

Technical Skills (Must‑Have)
This role requires daily use of a computer and the internet. You must be comfortable with:

Email (Gmail, Outlook, etc.) – sending, organizing, replying.
Spreadsheets (Excel or Google Sheets) – tracking numbers, simple formulas.
Word processing (Word or Google Docs) – writing notes and agendas.
Messaging apps (Telegram, WhatsApp) – communicating with team and vendors.
Basic internet research – finding information, checking prices, comparing services.
Typing at a reasonable speed – taking notes, replying to emails.
English Language Requirement
Your English must be good enough to write clear emails and understand instructions. If you struggle with English, this role is not for you.

Other Requirements

3+ years of leadership experience (general management, operations, team leadership).
University degree is preferred but not required if you have strong experience.
You are a “doer” – you get things done without being told every step.
You like structure, clarity, and results.
You are comfortable with conflict and holding people accountable.

Nice‑to‑Have (Optional)

Experience with an e‑commerce platform.
Familiarity with project management tools.
Basic knowledge of customer support software or CRM.
Advanced spreadsheet skills.

What Success Looks Like (First 6 Months)

Weekly team meetings run consistently and effectively.
Quarterly priorities are completed on time.
Key metrics improve.
Problems are resolved within 24‑48 hours.
The team reports better clarity and accountability.

Why Join?

Be the operational leader of a growing brand with purpose.
Work directly alongside the founder and help shape the future.
Autonomy to build systems and lead a team.
Competitive salary based on experience.

How to Apply
Send your CV and a short note about your leadership experience.

In your note, tell us about a time you helped a team become more focused and accountable.

Deadline: Open until filled. Only shortlisted candidates will be contacted.

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Operations Director / General Manager

Retail & Office Support

Skills And Expertise

Mexico

Private Client