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Job Description

Ethio College Prep is an educational consultancy that provides the tools, knowledge, and resources for Ethiopian students to get world-class education in the U.S. and Canada. Our mission is to help our students become better equipped for real life through exceptional education.

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative and Admin Assistant

The ideal candidate must possess exceptional communication skills, a genuine interest in exceeding customer expectations, and a proactive approach to problem-solving. We value strong computer literacy with a focus on customer relationship management (CRM) software is a plus.

Responsibilities:

Customer Service:

•Focus: Respond to and resolve customer inquiries via phone, email, and live chat.

• Go the extra mile: Proactively identify and address customer concerns, aiming for high satisfaction ratings.

•Building relationships: Develop positive relationships with customers through excellent communication and personalized service.

•Knowledge base: Maintain in-depth knowledge of our products, services, and policies to accurately answer customer questions.

•CRM: Utilize CRM software (a plus) to track customer interactions, manage cases, and ensure efficient resolution of issues.

Qualifications:

•Fresh graduates

•Demonstrated ability to build and provide exceptional customer service.

•Strong written and verbal communication skills in English.

•Excellent problem-solving and conflict resolution skills.

•Proficiency in MS Office Suite and Google Workspace.

•Superior organizational skills and the ability to prioritize effectively in a fast-paced environment.

•Ability to work independently and take initiative.

•Team player with a positive and collaborative attitude.

•Knowledge of CRM software is a major plus.

Benefits:

# Competitive salary and benefits package.

# Opportunity to work in a dynamic and growing company.

# Positive and supportive work environment.

•Work Hours: 8:30 am to 5 pm Monday to Friday. 8:30 am to 1 pm on Saturdays

•Location: Bole Wollo Sefer at Garad City center.

If you are a highly motivated and customer-centric individual with a desire to contribute to a dynamic team, we encourage you to apply.

You can apply online by filling the form at the link below:

https://forms.gle/GEBHoUsKXys5TuYYA

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Customer Service/Admin Assistant for Fresh Graduates

Customer Service & Care

Skills And Expertise

Bole, Wollo Sefer

ECP educational consultancy