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Key Responsibilities:

Coordinate incidents and customer service requests
Track SLAs and manage escalations
Manage ticketing systems and workflow processes
Coordinate field engineers and technical teams
Provide customer communication and status updates
Prepare operational and service performance reports

Core Competencies:

Strong organizational and coordination skills
Knowledge of ITIL and service management practices
Experience with ticketing systems such as ServiceNow or Jira
Excellent communication and customer handling skills
Ability to manage multiple priorities effectively

Qualifications & Experience:

Bachelor’s degree in IT, Business, or related field
Experience in service delivery or technical coordination
ITIL Foundation certification is an advantage

ATTENTION !! PLEASE APPLY USING THIS LINK: https://career.infratechafrica.com/

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Service Delivery / NOC Coordinator

Information Technology

Skills And Expertise

orda building

InfraTech Africa